Why You Shouldn’t Choose Bank of America


So a few weeks ago, I decided to go online and setup a new checking and savings account. I ended up going with Bank of America since they are almost everywhere, plus I have a loan through them so I wanted to use automatic bill pay.

Anyways, I created the account online and everything went smoothly. I received a new debit card in the mail and activated it as soon as I could. The savings account showed up shortly after, and I was surprised at how easy it all was. The only thing I had to do on paper was sign a form they mailed me and return it to them.

The Problem

The problem I had was when I decided to start using direct deposit to that account from work. I wanted to send some money to my old account, and some to my new account.

So I logged on to my work website, updated all of the information I needed to, and submitted it. I even called Bank of America to get my routing number since I did not receive any checks with that information on it.

Payday came up this past Friday, and my stub showed that some of the money was deposited to my old account and the rest was sent to my new Bank of America account. So far, so good I thought. But I was totally wrong.

The money that was sent to my Bank of America account just straight up vanished. It wasn’t in my account, and it sure wasn’t in my old account. So I got on the phone with my HR department here at work, and asked them about it. They said they would call me back shortly with a resolution.

About 30 minutes later, someone called me back and said everything went through from their side. The paycheck was successfully sent out as planned and I should just give it some to see if it shows up by the end of the day.

End of the Day

Friday came to an end at work, so I took off and headed home. Once I got home I logged on to my account again and still, no money to be found. I called up Bank of America, but could not get someone on the phone to save my life. Voice machine after voice machine, I just kept getting put on hold listening to some crappy ass music.

I thought I would trick them by calling one of the Bank of America’s right by my house. But guess what? Even that number gets redirected back to the same 800 number I had tried calling previously. Once again back to the crappy ass music.

Time To Go To The Bank

After I got sick of all that, I decided to physically go to a Bank of America to talk to someone. So I walked in and gave the teller my information. After a few minutes of silence, the guy responds and says he doesn’t see an account for me anywhere.

I told him I knew for a fact I did and showed him my debit card. I told him it was rather new, and that I just logged into it a few minutes earlier. He then started looking some more but still did not find anything. He turned to me and said:

What State Are You From?

This was the question he asked me after looking for my account the second time. “Arizona”, I told him. “Seriously, where else would I be from, I am standing right here.” He asked me about logging in online and asked what state I had to choose from the drop down menu. Once again I told him Arizona, and that my street address on the current account was also from Arizona.

The Problem Was…

The teller finally found my account, but said it was registered in Virginia! I told him it wasn’t, and that I had never even been to Virginia. As it turns out, any account opened over the internet automatically get registered as a Virginia account. I thought this was the stupidest thing I had ever heard.

When signing up for an account, it even asks you which state you bank in along with your zip code. So from now on, I have to use an out-of-state deposit form to cash checks there. And If I want to move it over to an Arizona account, I have to completely redo the whole account. UGH!!!

What About The Direct Deposit?

As it turns out, the routing number was for an Arizona account. Apparently I have to route my money to Virginia now which takes a different routing number. The thing that really bothered me, was the fact that I called Bank of America and specifically asked which routing number I needed for my account. They asked me what state I was from and I told them Arizona. How was I supposed to know my account was listed under Virginia?

Plus now I am stuck trying to figure out where a good portion of my paycheck went. Not exactly something I want to spend doing with my free time…

***
My advice: find a local credit union that offers great customer service, you won’t regret it.

47 thoughts on “Why You Shouldn’t Choose Bank of America

  1. vanessa

    Bank of America will take any opportunity to charge you! Do not sign up for a new account if you are thinking of doing so. I am currently looking for a new bank and will transfer and close my account as soon as possible. They have no overdraft protection, unbelievable! I just spoke to a customer service representative to see if she could take the charge off and told me i was overdrawn (I was overdrawn by $15 for about 3 hours before another check was supposed to clear)…she hung up on me! Nice huh.

    Reply
  2. Faye Gotten

    March 11, 2010
    My husband and I recd a check and split it in his and my account with two different deposit slips. On line it showed up that night as pending but was added into the balance. The next day we both looked at our bank account
    on line and the deposits had vanished. We both did a chat on line with Bank of
    America and were told they would have to file an investigation and it would take
    two business days. My husband called the bank manager the next day and he told the manager if it was not back in our accounts that day he would call the different news stations and have them investigate for us. That afternoon it was
    back in our accounts and the manager said it must have been the coding dept had a problem. No other explaination.

    Reply
  3. christine haslet

    This is our first experience with BofA. EGGGGGGGGGGGGGGGads, we are trying to get an FHA home loan thru them. It has been unbelievable.

    The last straw… we were planning to get the home owner tax credit of 8500. to offset our 2009 tax bill. They won’t even consider letting us use the credit—- they have decided we have to PREPAY the tax bill or they won’t loan us the money. They are telling us we have to wait to get it back from the IRS, which—-actually means the IRS won’t give it to us,because it’s a credit that carries forward to the next year. How lame is that, we can do that, but the icing on the cake is that they are whining because we don’t have enough cash reserves… DAHHHHH, they just took our reserves to use for the tax credit. It’s insane and we’ve been dealing with this for 3 weeks, we see our house going down the drain because of all of this. The irony is that we have the downpayment, way more than enough money to qualify and decent credit, and it’s an FHA loan….

    Reply
    1. Heide

      Do not get a mortgage with BOA, run…run… as fast as you can away from these people. They are greedy mongrels who will lie, cheat, do whatever to suck you dry…If you don’t believe me…just start googling “problems with my BOA mortgage”. It’s not just me

      Reply
  4. Annie

    Have BofA billpay and can’t for the life of me figure out why i cant use it. have been on the phone with their customer service associates many times. have changed my logon info, let them resign me up for billpay, and many more things. nothing works. i have had bofa in the past and have had no problems when i was with them. any suggestions as to why it doesnt work. since i can’t use this service, is it enough of a reason to switch banks? am thinking of umpqua bank, good, bad, whatever any thoughts? thanks

    Reply
  5. John Wright

    WHERE IS MY LOAN MODIFICATION BANK OF AMERICA?

    If it walks like a piggy, talks like a piggy, by golly it’s a PIGGY!

    BofA and it’s CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled “Piggies” I invite you to listen to this song on youtube and see if it appropriately fits.

    http://www.youtube.com/watch?v=NTmeHM-Hojg&feature=related

    Have you seen the little piggies
    Crawling in the dirt
    And for all the little piggies
    Life is getting worse
    Always having dirt to play around in.

    Have you seen the bigger piggies
    In their starched white shirts
    You will find the bigger piggies
    Stirring up the dirt
    Always have clean shirts to play around in.

    In their ties with all their backing
    They don’t care what goes on around
    In their eyes there’s something lacking
    What they need’s a damn good whacking.

    Everywhere there’s lots of piggies
    Living piggy lives
    You can see them out for dinner
    With their piggy wives
    Clutching forks and knives to eat their bacon.

    John Wright vs. Bank of America Lawsuit at http://www.unitedlawgroup.com or at:
    http://www.prweb.com/releases/2010/03/prweb3766544.htm

    When I filed my lawsuit against Bank of America, myself and United Law Group thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath.

    Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods.

    One blogger named Terri sent me an email stating: “You won’t believe it but while I was at work today I had a voicemail from an advocate from BofA. What do you think about that? No calls all this time, I respond to your email and I get a cal!. How do you like that one?

    So please send your email directly to Bank of America and include the following:

    1. Your name
    2. Your complaint concerning your experience with Bank of America.
    3. Please end your email “I support John Wright vs. BofA Lawsuit!”
    4. Please send a copy of your email to johns-wright@hotmail.com
    5. Please send your email to both BofA link below and the CEO email

    CEO Brian Moynihan:
    brian.t.moynihan@bankofamerica.com

    BofA Linked Email:
    https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA

    Patricia Barbosa – 818-713-2886
    Assistant Vice President Office of President at Bank of America:
    Call Patricia Barbosa if you want to complain about your modification taking so long.
    It is my understanding that she is a CEO and has authority. She would not work with because
    I am in litigation with BofA. But she might work with you.

    Divided we might have fell America, but united we must stand!

    Sincerely,
    Johns-wright@hotmail.com

    Reply
  6. j j

    I have accounts with the local credit union and a Branch of Bank of America. Last month I wrote a 600 check from my credit union account to my Bank of America account thinking an insurance refund would be credited. It did not and Bank of America bounced the check and called the Credit Union saying I was “kiteing” checks. Now both accounts are frozen. The credit union will not take my calls to rectify the situation and bank of America has frozen everything. I will never deal with them again once I am out of this mess!

    Reply
  7. j j

    I will never do business with them Bank of America again. The managers think they own you. Constantly talk down and belittle you.

    Reply
  8. Cynthia

    Just last week I decided to open a checking/savings account with BOA because I liked the round your dollars program, adding a little to your savings account over time. I had heard others who use this program and love it. But since I was newly moving to a new area, and at that point out of the state, I decided to sign up online. I don’t know much about BOA except this, don’t sign up online. Go to a bank branch and sign up. In my situation everything went smoothly as far as I could tell, received my approval notification, received my notification of deposit, and when I got home I received my atm card. Was thinking about setting up my direct deposit next week, when I picked up the mail and found out that my accounts had been closed. The letter indicated that they could not verify information. Ok, so you close the account?!?! So I immediately contacted the closer department, a very rude agent stated that I could not get that account back. I said so why was it closed. We couldn’t verify your information. Ok so what information could you not verify? I don’t know. Does anyone know? No. How can I find out? You can’t. Can I speak to someone who might know? No, they know the same things I do. How come you were able to take money out of my other account to deposit into this account? Because you authorized us to. But you couldn’t verify my account, why could you take money out of another account? I don’t know. Can I speak with your supervisor? Not unless I haven’t given you information you need. But you didn’t give me the information I need. I won’t keep going around around about this with you. And on and on and on. They refuse to let me speak with a manager, they refused to let me talk to anyone but this person who didn’t knwo what was going on with my account and stated if they knew they wouldn’t be able to tell me. What?!?! Not to mention in the course of my conversation he indicated that it cost me $40 to have them run a verification on my information, when I don’t even know what the result of the verification was. And they still have the remainder of my money locked up until who knows (suppose to call back tomorrow). I know companies have policies but I wouldn’t have been nearly as upset had they just told me what the problem was..did I enter the wrong zip, did I not put my full middle name…what? So that is my tip for today. Needless to say after reading some of what you all have been through and my own experience I’ll stick with the bank I have been using for several years, even though it is in a state 1800 miles from me. Good luck!

    Reply
  9. rosalinda perez

    Like everyone else in my same situation, I lost my job 1-1/2 year ago and since then I been struggling to make ends meet. I have a mortgage loan with Bank of America and after losing my job a started working with them for a loan modification program. I went thru their entire request and they sent me a letter notifying of a trial period of three months payment an amount lower than the original paid. Three month went by and nothing, I called and they said they were still working on that. Well, to make this story short, more than eight months have gone by, me paying them the amount assigned for me to pay, me calling and sending letters to be informed of the status of my modification program, and always the same answer, “keep on paying the same amount we still working on your modification” (which I never missed a payment and always on time). Yesterday they called me requesting payment of more than $5,000.00 that I owed them and letting me know that my modification was denied and that a foreclosure will be issue by August 25, 20010.

    Know I am in a desperate situation; this has been my home for the past 18 years. I have a new job, but I do not have the money they are requesting. I think Bank of American never had the intention of helping people. They know I never missed a payment and still don’t want to help. Does someone know what they are trying to do? Do they care about people (especially old people).

    If someone is going thru the same situation and know how to solve this problem, please let me know.

    Reply
  10. locked out

    12-03-10. For past 10 days have been locked out of all business accounts with BOA….They keep saying it will be fixed day in day out…..they continuet to lie. Come to find out many business throughout USA, people can’t sign on. Have to go physically in the bank to conduct transactions. Very bad service…Time to move on to another bank.

    Reply
  11. WPG

    Just opened an acc online a wk ago. Got my pin, ATM card, acc # in the mail. Try to call the phone number to activate ATM card. Doesn’t work. Call the help number on card. Said no one works after 10pm ? So how are we suppose to report problem with our card (lost, stolen, etc?). Tried online chat. agent says i have to call the phone number or try online (which doesn’t work as i already did before trying the online chat).

    Don’t know what kind of security precaution this is but this is crap…. I wasted over 1 hr of time trying several things back and forth. I had another acc with wachovia and never had any problem with atm card activation or online service…..

    Reply
  12. Brown

    Here we go, I dont normally do this but….. i just got off the phone with Bank Of America. A year ago they approached us about a home loan modification. After all was said and done our payment was lowered by $200 a month. Sound good right? WRONG!!!!!!! After a year of making payments on time every month for a year we get a letter in the last week. It was a notice to start forclosure on the house. No warning no nothing just hey we are going to come and take your stuff unless you pay 1400 dollars next week. So I call and talked to a very nice lady who said it was their fault not to worry the letter was wrong and we were fine. Today I got the same damn letter and called back. This time the lady was gone “let go” and I had to deal with some asshat that I could not understand. In short they are wanting 1752.54 dollars by march 9th or they will try to take the house. This is due to the fact that they made a wrong estimation a year ago, knew about it and failed to inform us for over 12 months, even when we were on the phone with them makeing payments every month no one said, hey man, did you know your payment is 200 dollar more that you have been making for the last year. Bank of America SUCKS and this is not over yet. I have found several people just by word of mouth this has happened to today. One stated that she over paid and “breeched” a contract so they took her house. If anyone one this site had had similar problems let me know, this is wrong and something must be done to stop it. I am speaking with several lawyers in the am to find out what our options are. Again let me say BANK OF AMERICA SUCKS and I wont let them keep doing this to hard working Americans!

    Reply
  13. milton dejesus

    so i went to the bank to make a payment. i had wanted to pay y bills again. they had told me that the payment i feposited last month was not put on acocount. so they told me to see the manager.
    i went to the manager and the manager could not speak english. so then i had got in an argument an dthe manager called me a cabron and a puto. i was like what is that and he said have a good day sir. so i go home and my wife called them. they forwared me to 5 diffferent representatives till i got to one who could speak english.
    he had told me he did not know what had happend and that it would take them up 2 2 weeks to revieq the cameras. by this time it was time for the third payment. so it had went from 300 to 354 to 457. i had said how does it go that high for 3 missed payments and wehre is my last two payments. they had said thaey do not have record of me making a third 1st or 2nd payment. so i payed them the money. i then tried to cancle my service with them and they told me i would have a canclation fee of 200 dollars witch i neva was told about when isigned up,

    so then they sent me a leter in spanish and i could not readit and they told me no one could translate it for me.

    FML

    Reply
  14. Jerry

    I have the same problems online banking with BOA. I have 5 accounts altogether, 2 credit card accounts, one line of credit and two mortgage accounts. Each month I have been paying mortgage payment online the 16th. Online says that I will be charged “after” 16th for the late panelty. Actually, found out (much later) from the Mortgage Dept sayinbg that the last day is due on the 15th (of courese, i have 15 days grace peroid). Even if I have one late payment, I cannot view my payment history online becuase it will block it due to late payment. After 7 months, doing the same thing paying my mortgage due and it did not say that I have late penalty proir to previous months, I have been charging another $107 every month which added up to $800 not knowing it. BOA Online will not say if I have late penalty and it didn’t even show up on my online bank account. After going this for two days trying to figure this what was going on, I callled BOA Online Services, and they said that I would have to call Mortgage dept. When I call the Mortgage Dept, they too said that I need to call BOA Online. Gosh, going back and forth, I finally realized it, there is a problem. All those last 8 months, BOA Online didn’t say that I have late penalty until I opened my BOA statement from the mail. I called the BOA Online technical support and explained that the BOA Online has a glitch. I even went to higher level of technical support and he acknowledged the problem that he could not do anythng about it. His name is Peter Hernanden (spelling?) and stated that I would need to write a letter to Bank Consummer relationship, dept of c9-705-04-24, Los Amgels, CA 90051. Anyway, keep long story short, I hate BOA service and they careless whtat the the real problems. I didn’t have a choice since the Countrywide merged to BOA. If anyone have any problems with BOA Online account, please, do not depend on it. They have ruin my credt reports and cost me $800 late penalty.

    Reply
  15. DEM

    My husband and his ex-wife had a loan via BOA. When they separated and eventually divorced, neither could afford the home alone. The bank told them to move out of the house and they would work on a short sale with them since they immediately had 4 offers on the house. 6 months later, BOA denied all four offers. It is now 4 YEARS and 21 OFFERS (Yes, that is twenty-one offers) later, BOA still has not foreclosed, and although the most recent offer was a full price cash offer, they denied it because the money was not in a BOA account within 7 days time. (It was coming from India and although the buyers had proof of funds, BOA wanted it in US dollars before they would consider the offer.) Any suggestions on what we can do????

    Reply
  16. Uwe

    Yea, I can tell by all the comments here – lot’s of incompetence at Bank Of America but what do you expect. Luckily I do have only a CC-acct. with BofA
    and had my share of Rip-Off charges knowing first hand how difficult it is to deal with such a load of incopetence and amateurish wannabe bankers, acting down ride rude.

    I’ll “NEVER” going to open any other type of account with Bank Of America.
    I have neither time nor money to waist and be talked down to.

    Since 18years I bank with CHASE and have a very capable banker lady as my contact. Believe it or not, I never had a problem with CHASE checking, savings or CC accts. It’s a small Branch located close to my house but the peaople are friendly the service is very good.

    Mr. CEO Brian Moynihan, your benchmark as in: “Customer Service” is such an easy to reach Goal and you fail so miserably!
    If you would have any balls you would be a CEO and change your Bank but no,
    you rather choose to take your paycheck and be just yourself “the mute string-puppet”.

    Reply
  17. suko

    I have just experienced Justin Wright’s experience. I am a victim of BOA’s messed up routing number system. There is absolutely NO COMMUNICATION between the bank branches, otherwise the teller wouldn’t have given me the WRONG routing number for my direct deposit. The WRONG routing number shows up online. But when I finally met with a ACH representative, she gave me a totally different number!!! WHAT!??!?! Now I’m a paycheck short and BOA can suck it. I will leave ASAP.

    Reply
  18. Justin H

    I’m not going to defend Bank of America on any level, but the problem you described was likely not BofA’s fault.

    When a company sends a direct deposit, it will show up fine on their end as long as they entered a valid routing number and other details. That doesn’t necessarily mean they sent the money to the correct account. The receiving bank would have no record of the deposit, at least not in connection with your account, unless it is actually received.

    When a direct deposit fails, it may take 24-48 hours before the originator is notified the deposit failed or was rejected. The most likely reason a direct deposit would fail is because the receiving account information was entered incorrectly. Maybe the payee wrote down the wrong information, or the payer entered the information incorrectly. Either way, this would have nothing to do with the receiving bank.

    Again, I am not defending Bank of America on any level. There is plenty to dislike about their policies and practices. However, an informed consumer needs to understand why a problem happens and address it with the appropriate party.

    Reply
  19. ed weeks

    Just to let people know, because of the episodes with BOA’s new and some of their old crap, my wife and mother is changing to the credit union I use. I have been with them since I was 15, so about 30 years. If you are interested, it is Boeing Employees Credit Union. They are awesome. They have no charges unles you use a card at cash machine from another bank. They are awesome. Ed

    Reply
  20. tammy

    I’m relatively new to Bank of America. I bought a car in December and had a decent down payment. I financed it through the dealership who used Bank of America. On January 16th, I made an early car payment through their phone system. Two weeks later, I got a call telling me that I need to rectify a late payment. I explained that I had made a payment and had a confirmation number. They told me it didn’t go through. So I logged in and made another payment. This morning, I got another call telling me that I owed for the January payment. Arghhh!!!! Now I’m going to have to go to my bank and ask them to look at some records. Something just isn’t right here. I really hate doing the same thing over and over again. I dread the next 3 years of doing business with this bank.

    Reply

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