Dear Time Warner


My internet is sick and needs help badly…

My Story

About three weeks ago, I signed up for your Time Warner Road Runner service. I then scheduled the first installation appointment I could so I could get my internet running as quickly as possible.

Luckily, that all went pretty smoothly. However, it’s only been a week and a half and today I already am experiencing my first outage. At 10 AM this morning, my internet bombed out and would no longer connect.

So instead of spending my day as usual catching up on work emails, writing posts, and all that good stuff; I ended up having to tether my phone so I could figure out which number to call for your support.

First, I tried using your online chat support. However, all that did was waste 20 minutes of my time and gave me a phone number to call.

The Long Road Ahead

Once I called your support number, I was asked to press 1 for internet service. I kindly did this and then entered my phone number so it could pull up my account information. From there, I was put on hold for about 10 minutes.

Once I got through to someone, the first thing they told me is “I’ll have to forward your call to the internet department.” Isn’t that why I had to press 1 in the beginning?

Once I was forwarded to the next person, I was asked for my phone number. Once again, more information I already provided in the beginning.

After following through the normal reboot instructions, I was told a technician would need to be sent to my apartment. Unfortunately, the first available slot was Thursday afternoon. That’s over two days from now…

So Now What?

What am I supposed to do until then? I thought I was paying you for monthly internet service that is constantly connected? My girlfriend and I work from home so it’s not like we can just sit around and twiddle our thumbs why we wait for you to fix a service WE’RE PAYING you for.

Sure, you offered me a credit. But what I want is some good ol’  internet service.

If this already happened in the first two weeks, I can’t imagine what to expect over the next few months. I’m going to have to head out Californee way if I continue to get service like this.

So please, give me some of that internet…

One thought on “Dear Time Warner

  1. Ty

    I had a similar experience with my last ISP, I was getting constant drop out’s and was finding it hard to hold a connection for any longer then a minute or so, this went on for months, support kept passing the buck and nothing was done. I moved ISP and my problems were solved. ISP’s and all telco company’s need to pick up their game when it comes to customer service it sucks having to argue with them all the time!


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